Shipping policy
Order Processing & Dispatch
We process and dispatch all paid orders within 1–3 business days after payment confirmation, streamlining order preparation to ensure customers receive their fresh seafood products in a timely manner.
International Shipping & Delivery Time
Our standard international delivery generally takes 7–14 days to reach most global destinations. Delivery times are estimated and may vary depending on shipping regions and local customs clearance progress. You may select the rush shipping option at checkout if expedited delivery is required.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and delivery destination. The exact shipping cost is clearly displayed at checkout prior to payment submission, with no hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes assessed by local customs authorities. All relevant charges are the sole responsibility of the order recipient. We recommend reviewing your local import regulations before placing an order to avoid unexpected expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood goods, preventing damage and leakage while preserving product freshness throughout transit. Optional shipping insurance is available at checkout for high-value orders to offer extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon parcel arrival. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our team immediately.
If any product defects are discovered after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions regarding shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@docohub.shop or phone: +64 27 482 9103.
Thank you for choosing DOUGLAS CONNOLLY! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.